bt356-bt356体育

bt356-bt356体育

FAQs解答

bt356体育能帮你什么吗?

货物/快递在飞行前
货物/快递飞行后

预订
计划改变
取消
退款
价格投标请求
特许服务请求
预订细节修改
从埃塞俄比亚运来的宠物

1. 如何查询是否有航班/航线?

You can contact your local Ethiopian office or agents authorized by Ethiopian for help. 你可以在这里找到联系方式 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

2. 如何确认我的货物的舱位?

You can contact your local Ethiopian office or agents authorized by Ethiopian for help. 你可以在这里找到联系方式 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

3. What documents do Customs require to export shipment out of Addis?

营业执照，进出口许可证. For further information contact Addis Ababa Airport Customs Authority or use http://www.intertek.com/government/ethiopia/?gclid=EAIaIQobChMI1ee2_aiE5AIVhM13Ch3iYQPFEAMYASAAEgJvLvD_BwE

4. What is the cut off time for delivery of my shipment at the Ethiopian Cargo & 物流终端?

a)干货-航班预定起飞时间前08小时。b)易腐货物-航班预定起飞时间前05小时, 使用这个连接 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices 到达亚的斯亚贝巴枢纽货运出口处理办公室.

5. 外星人是否在其客运航班上运载货物?

是的, ET carries cargo shipments on its Domestic as well as International Flights. 欲了解更多信息，请通过以下链接bt356体育 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

6. How are the consignments accepted for air transportation by ET?

接受托运•直接从托运人•通过货运代理•通过联线合作伙伴获取更多信息, 请联络bt356体育: http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

7. 托运人的责任是什么?

发货人有义务遵守所有从/到/经过的与包装有关的任何国家的海关和其他政府法规, 包括家具在内的货物运输和交付 of such information and documents as may be necessary to meet such requirements. 承运人无义务调查所需信息的正确性或充足性, Document或标记. 如需更多信息，请bt356体育 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

8. 什么类型的货物可以在ET航班上携带?

ET offers the facility to carry a variety of commodities like 普通货物, 快递, 易腐烂的, 活的动物, 有价值的货物, 报纸, 杂志, 书, 期刊, 人类遗骸, 危险货物, 重货物、湿货等. 如需更多信息，请bt356体育 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

9. 我是否可以通过货运代理预订ET航班上的货物?

是的, 乘坐ET航班的货物可通过ET货运代理或ET货运订票办公室预订. 如需更多信息，请bt356体育 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

10. Can I carry unaccompanied baggage as cargo on the Flights of ET?

是的, 不随身携带的行李可以作为ETs国内和国际航班上的货物运输, 请联络bt356体育: http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

11. Can I change the booking details after shipment is physically accepted in the waybill?

You can contact your local Ethiopian office or agents authorized by Ethiopian for help. 你可以在这里找到联系方式 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

1. 如果我的预订有更改，我会被通知吗?

You will be informed through the contact address You provided on your reservation. 欲了解更多信息，请通过以下链接与bt356体育联系 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

1. 我如何取消我的发货预订?

You can contact your local Ethiopian office or agents authorized by Ethiopian for help. 你可以在这里找到联系方式 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

1. 我怎样才能获得已取消的付运款项的退款?

You can contact your local Ethiopian office or agents authorized by Ethiopian for help. 你可以在这里找到联系方式 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

2. 申请退款需要什么文件?

You can contact your local Ethiopian office or agents authorized by Ethiopian for help. 你可以在这里找到联系方式 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

3. 要求退款有时间限制吗?

You can contact your local Ethiopian office or agents authorized by Ethiopian for help. 你可以在这里找到联系方式 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

1. 我如何得到我的货物的报价?

You can contact your local Ethiopian office or agents authorized by Ethiopian for help. 你可以在这里找到联系方式 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

2. 在ET航班上预订货物的价格结构是什么?

在ET航班上预订货物的费用包括适用的运费和其他适用的费用. The details of which can be acquired from nearest ET Cargo Office. 根据市场情况， ET often offers promotional rates on its specific flights/sectors. 欲了解更多信息，请通过以下链接bt356体育: http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

1. 我如何获得包机的报价?

你可以bt356体育的货运包租公司 & 租赁团队在下面的链接 CargoScheduling&CharterLease@ethiopianairlines.com

1. 需要更改托运人或收货人的名称吗?

欲了解更多信息，请通过以下链接bt356体育 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

2. 如果我增加重量可以确认出货吗?

欲了解更多信息，请通过以下链接bt356体育: http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

1. bt356运送宠物的政策是什么?

宠物(猫和狗)的定义在当前的客运关税. when in a container and accompanied by a passenger or shipped as Cargo, may 在客舱或行李房内携带.
埃塞俄比亚接受狗或猫进入小屋 with limited number per compartment (2 in Economy class and 1 in business class) with 尺寸不超过55x40x20cm，不超过8kg(包括运输集装箱)的箱子.
Dog or Cat contained in boxes larger than 55X40X20cms dimension, shall not be accepted in 小屋 and therefore shall be loaded in belly.
如果狗及其狗舍的总重量较轻，埃塞俄比亚接受狗或猫作为超重行李经客运大楼运输超过32公斤.
In the event where the Pet qualifies for transport inside the 小屋 or as Excess baggage, 请与最近的售票处或乘客联系销售办公室与以下
- APSR: APSR@ethiopianairlines.com
- 呼叫中心:6787 / 251115174561
PET that is more than 32 KG shall be transported as cargo per cargo procedure

2. What are the documents required to transport Pets from Addis Ababa, Ethiopia to the World?

Veterinary certificate must be solicited from Ministry of Ethiopian Agriculture.
健康证明书
出口许可证
>Import Permit or Passport
跟踪ID:可选

3. How should I request a booking from bt356 for Pet travelling as Cargo?

Proper Pet Cage is required for pet transport and Shipper must provide the pets accordingly.
必须在预定旅行日期至少3天前，以以下地址与bt356体育的货物预订团队预订.
Please make sure to provide the above mentioned scanned documents up on booking request.
 预订 request must be done via email with the below address 点击这里获取预订请求标准.
CBControl美国CBControlAmerica@ethiopianairlines.com
答:CargoSales CargoSales@ethiopianairlines.com>
任何修正案, (取消或更改日期)必须在出发前24小时用上述地址通过电子邮件通知bt356体育的预订办公室.

4. How Does bt356 Charges Pets transported as Cargo?

bt356将根据按笼子尺寸计算的体积重量或毛重(以两者中较高的为准)收取收费重量，并向您提供发票;
Example: Dog weight = 15kg kennel weight 35 kg = Gross weight in this case = 50 kg
Volumetric weight = Kennel dimensions: 121 * 62 * 87 CM/6000 = 108.7 kg
In this case: Volumetric weight will be taken to charge the invoice bill
运费将以每公斤为基础，并将从以下地址的货运销售办公室报价:
CargoSales CargoSales@ethiopianairlines.com或CALL: 011 5 17 7311/4520/4525
Rate will be as per the below Per each flight and Airway bill to be booked.

5. How Does bt356 Cargo charge for Pets travelling as Cargo?

付款将与埃塞俄比亚比尔根据埃塞俄比亚商业银行设定的官方日期汇率.
为了保持宠物的便利, 您可以在出发前1天带着宠物和笼子来到货运站，并在出发前3小时完成手续和付款返回亚的斯亚贝巴货运站:

Track
Document
仓库费用
飞行费用
Claim
Complaint
邮件和快递
状态更新
物流服务

1. 如何跟踪我的货物?

You can track your cargo on our tracking web page on the below link http://cargo.ethiopianairlines.com/e-cargo/CargoTrack

2. 我如何知道我的货物是否交付给收货人?

你可以在下面的链接中找到你的货物状态 http://cargo.ethiopianairlines.com/e-cargo/CargoTrack

3. How can I check the status of the remaining pieces of my shipment?

你可以在下面的链接中找到你的货物状态 http://cargo.ethiopianairlines.com/e-cargo/CargoTrack

1. 收取我的货物需要什么文件(适用于目的地亚的斯亚贝巴的货物)?

公司自有船

•有效证件/护照/驾驶执照/

• AWB number and Letter of attorney from Federal Authentication Authority

•营业执照

•银行交货单(如适用)

为个人装运

有效身份证件/护照/驾驶执照

•运单号和发货信息

2. What documents are required to transport Human Remain from Addis Ababa?

运送人体遗骸需要以下文件

•防腐信

• Death Certificate (should strictly and clearly indicate the cause of the death)

•护照或任何其他死者身份证明

•有效的托运人身份证

注:载尸(哼), 死因是COVID-19, 不接受/经由埃塞俄比亚. 欲了解更多信息，请使用此链接 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices 到达亚的斯亚贝巴枢纽货物出口处理办公室.

3. What documents are required to transport Live Animal from Addis Ababa?

运输活体动物需要提交以下文件:

•对要运输的AVI进行全面隔离.

•IATA进出口规定的健康证明.

•根据国际航空运输协会(IATA)进出口规定，用于商业目的的进出口证书.

•进口许可证必须从收货人那里获得，特别是如果AVI注定是BAH & DXB和其他国家可能需要.

•濒危物种的CITES证书(如适用). 欲了解更多信息，请使用此链接http://cargo.ethiopianairlines.com/ContactUs 到达亚的斯亚贝巴枢纽货物出口处理办公室.

4. What documents are required to transport perishable from Addis Ababa?

The below documents are required to transport perishable consignments:

• Certificate of origin • Phyto certificate (if the shipment is flower)

•装箱单

•商业发票

•健康证书(易腐食品)更多信息，请访问http://cargo.ethiopianairlines.com/ContactUs 到达亚的斯亚贝巴枢纽货物出口处理办公室.

5. 运输需要什么文件危险品?

The below documents are required to transport Dangerous goods:

•DG宣言

• Material Safety Data Sheet (MSDS) 欲了解更多信息，请使用此链接http://cargo.ethiopianairlines.com/ContactUs 到达亚的斯亚贝巴枢纽货物出口处理办公室.

1. How much is the warehouse charge for my cargo (applicable for shipment destined Addis Ababa)?

You can calculate the warehouse charge using the below link http://cargo.ethiopianairlines.com/terminal-charge或者您可以通过这个链接联系到亚的斯亚贝巴枢纽货物进口处理办公室 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

1. How do I get freight charge for my shipment originating from Addis Ababa?

请使用此链接上的联系人联系埃塞俄比亚货运订货部和全球呼叫中心 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

1. 我在哪里联系申请Claim?

If you want to file a Claim, you should contact ET office at origin or destination airport. 你可以在这里找到联系方式 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

2. 在什么情况下我可以提出Claim?

Claim指的是要求赔偿的批评，通常是对行李或装运的不当处理, i.e. 丢失、被盗、损坏.

3. 申请申索时，我需要提交哪些文件?

•对于损坏货物和一般货物，a) MAWB副本b) HAWB副本(如果有的话)c)Claim通知副本, Intent to Claim or Pre-Claim (if Intent of Claim or Pre- Claim submitted by email; not applicable 如果Claim通知在网上提交)d)第三方提出Claim的代位求偿书(如适用)e)标明受损货物的装运商业发票副本 f)货物装箱单, identifying the damaged goods g) Additional documents - cargo damage report, 交付订单和/或损坏证明(如照片), 修理单或修理估价/救助比尔等.)，你认为与你的申索分析有关. •被盗货物Claim-遗失/一般货物Claima) MAWB副本b)Claim通知副本(如果Claim通过传真或电子邮件提交) c)代位权书(如适用)d)商品的商业发票复印件, 确定商品 damaged e) Packing List of the merchandise, 确定商品 f)附加文件(货物损坏报告, 交付订单等)和/或损坏的证据，如照片, repair/salvage bill etc that you consider relevant for the analysis of your Claim • 对于损坏/易腐物品a) MAWB副本b)Claim通知副本(如果Claim通过传真或电子邮件提交)c)代位权委托书(如果适用)d)商品的商业发票副本, 确定商品 damaged e) Packing List of the merchandise, 确认货物受损f)Claim金额的其他备份g)销毁证书或最终处置的备份 of the damaged boxes h) Additional documents (cargo damage report, 交付订单等)和/或损坏的证据，如照片, repair/salvage bill etc that you consider relevant for the analysis of your Claim

4. 申请申索的时限为何?

Based on the Warsaw or Montreal Convention (whichever applies), 它明确了合同方在国际货物空运中的责任, 从这一刻起，就有了Claim的限制货物到达目的地的时间为:•偷窃/损坏:14个日历日•延迟:21个日历日•损失/短缺:自签发之日起120个日历日 •超出这些时间限制的Claim将不被bt356体育接受.

5. 承运人责任的最高限额是多少?

提供的最高金额应为Claim金额或每公斤SDR，并应以当地货币支付.

6. 特别提款权是什么?

SDR (Special Drawing Right) is a kind of international reserve currency created by IMF. 它被认为是继黄金之后的第三种货币 & 美国.S. 美元. 特别提款权的汇率见国际货币基金组织的网站. Applicable exchange rate for each Claim is the rate at the date of compensation agreement.

7. 如何跟进申索个案的进展?

您可以联系埃塞俄比亚当地的办事处进行跟进，您可以在以下地址找到联系方式 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

1. 我如何查看我的已延迟/已卸货的货物?

您可以联系埃塞俄比亚当地的办事处进行跟进，您可以在以下地址找到联系方式 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

1. 我应该在哪里联系来请求我丢失的邮件?

你可以bt356体育的货运邮件 & 快递台，你可以在那里得到联系方式 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

1. 我如何追踪我的邮件?

您可以联系埃塞俄比亚当地的办事处进行跟进，您可以在以下地址找到联系方式 http://cargo.ethiopianairlines.com/contact-us/worldwide-offices

1. 取货的工作时间是什么时候(适用于目的地亚的斯亚贝巴)?

a)周一至周六:06:00 - 21:00

b)星期日及节假日:06:00 - 17:00

2. Where do I collect my shipment (applicable for shipment destined Addis Ababa)?

在埃塞俄比亚货运及物流服务处. 你可以把它定位在 http://www.google.com/maps/place/Ethiopian+Cargo+%26+Logistics+Services/@8.9794675,38.7834551,15z/data=!4m5!3m4!1s0x0:0x541a32ad3b5ecd2!8m2!3d8.9794675!4d38.7834551 or you can call our Customer Service Desk at +70 to know about where we are located.

3. How long does it take to collect my shipment (applicable for shipment destined Addis Ababa)?

请bt356体育的客户服务台+70.

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